A.Yes, it can. It will take two people. The cover will need to be pulled off by hand or pulled on by pulling the two ropes. Please contact your service representative for instructions.

A.Yes, but we recommend it only in an emergency.

A.The cover pump should be left on when the cover is closed. The only exception is during severe winter conditions. If it is too cold to melt the ice and snow on the cover, pull the pump off and place it in a warm area. Then place the pump back on when the ice begins melting.

A.NO! The cover can run only with the water level at least at the bottom of the skimmer. The fabric must be supported by the water in the pool.

A.Your cover probably has a hole somewhere and needs to be patched. Contact us and we can send you a patch kit to easily fix the problem.

A.Sometimes the ropes will make this "popping" noise when they pass through the different pulleys and onto the rope reel. This is normal and nothing to worry about.

A.The tracks might have dirt or debris inside of them. Clean the tracks out with a hose and water.

A.The ropes could be tangled around the rope reel. Lift the lid and check the reels. If the rope appears tangled, you can try to untangle it yourself (be careful!) or call us for service.

A.You may be pulling back too much water on the cover. Make sure you have pumped off as much water as you can with the cover pump.

A.The fabric is manufactured to include extra material for winterization. Initially, the fabric could appear wrinkled or oversized, but these wrinkles are normal.

A.Is the green keyswitch indicator light on? If not, you do not have power to the system. Check your electrical system.

A.If the motor is turning and nothing is happening, you might need mechanical service. Please contact us for possible repairs.

A.If the motor just hums and does not turn, call us for service.

A.Is the green keyswitch indicator light on? If not, you do not have power to the system. Check your electrical system.

A.The cover might have opened too far and come out of the track. Call us for service.

A.The automatic shut-off may be malfunctioning. Check the pump-owner's manual for troubleshooting tips. If the problem is still not corrected please contact us.

A.This means the cover has stopped under stress. There might be too much water on the cover, the cover could be running crooked, or there could be an object blocking the course of the cover. Remove the water or obtrusive object. If the red light continues to blink, call us for service.

A.No, our technicians are not licensed electricians. If electrical work is needed a licensed electrician must be called.

A.Make sure you perform regular preventative maintenance as instructed in your owner's manual. And remember that you always have access to the Automatic Pool Covers, Inc. Owner's Manual through the link at the bottom of this page under Useful Information.

A.The following can be done to prevent unnecessary labor, additional charges or unexpected delays:

A.We schedule service appointments Monday - Friday and may work past our regular office hours to complete a service call. We try out best to estimate approximate arrival time, but we cannot guarantee any exact times due to possible unexpected circumstances. On your scheduled service date you may call our office to see if our technicians are on schedule with your appointment. Our technicians will call ahead when they are on their way to your appointment.

A.Payment must be made at the time of service or a credit card must be on file. We accept cash, check, Master Card, Visa, American Express and Discover.

A.Pool Cover Pros, Inc. and LightStream have teamed up to offer our customers with good to great credit an unsecured consumer loan for all their pool cover needs.

AnythingLoan: Rates from 1.99%* up to 9.99%* APR w/AutoPay

A.We offer a 30 day labor warranty on all repairs performed unless indicated otherwise.